MGM Resorts Achieves Responsible Gaming Milestone with Over 2,000 GameSense Advisors

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MGM Resorts International has reached a significant milestone in its commitment to responsible gaming by certifying more than 2,000 employees as GameSense Advisors. This expansion ensures a robust network of trained personnel across over 20 properties nationwide, including non-gaming establishments, to promote responsible play and assist guests.

Key Takeaways

Over 2,000 MGM Resorts employees are now certified GameSense Advisors.
Advisors are trained to proactively promote responsible gaming and identify at-risk behaviors.
The GameSense program, licensed from the British Columbia Lottery Corporation, focuses on positive and transparent guest interactions.
The initiative extends to non-gaming venues like T-Mobile Arena and Shadow Creek Golf Course.

Expanding Responsible Gaming Reach

MGM Resorts has successfully trained over 2,000 employees to serve as GameSense Advisors, marking a significant advancement in their responsible gaming program. These advisors are drawn from various departments and are now present across more than 20 properties throughout the United States. This achievement was bolstered by recent training sessions conducted at MGM Grand in Las Vegas and extended to all MGM Resorts properties nationwide, including non-gaming locations such as Shadow Creek Golf Course and T-Mobile Arena.

Empowering Employees for Responsible Play

The comprehensive, research-based training equips team members with the knowledge to proactively encourage responsible gambling habits and address concerns related to problem gambling through the GameSense framework. Stephen Martino, SVP & Chief Compliance Officer at MGM Resorts, emphasized that "Our investment in GameSense ensures an approach where responsibility is woven into the heart of the MGM Resorts brand." He added that the program empowers employees to play a crucial role in fostering awareness and ensuring enjoyable experiences for guests.

GameSense Program Details

GameSense, an industry-leading responsible gaming program, was initially developed and licensed to MGM Resorts in 2017 by the British Columbia Lottery Corporation (BCLC). The program prioritizes positive, transparent, and proactive engagement with guests regarding responsible gambling practices. It has also been adopted by BetMGM. GameSense Advisors are trained to educate both guests and employees, identify potential at-risk behaviors, escalate concerns, and provide support and local resources. This includes access to tools like BetBlocker, a free, anonymous software designed to block access to gambling websites and apps.

Industry Recognition and Future Commitment

Garrett Farnes, Executive Director of Responsible Gaming at MGM Resorts, highlighted that this accomplishment is a testament to the dedication of leadership and team members committed to making a difference. MGM Resorts continues to support industry initiatives such as the American Gaming Association’s "Play Smart from the Start" and "Have A Game Plan. Bet Responsibly." David Forman, VP of Research at the American Gaming Association, noted that "Through initiatives like GameSense, MGM Resorts continues to set a standard that makes responsible gaming an everyday expectation."